At BYTECRATE SDN. BHD., we are committed to delivering your orders accurately, safely, and promptly. This Shipping Policy explains the processes, timelines, and options available for shipping your mobile gaming devices and accessories purchased through our online store.
1. Shipping Locations
We currently ship to addresses within Malaysia. For international shipping, please contact us directly at bytecrate.sb@gmail.com for availability and rates. We continuously explore expanding our shipping regions.
2. Order Processing Time
- All orders are processed within 1-3 business days after confirmation of payment.
- Orders placed on weekends or public holidays will be processed on the next business day.
- In peak seasons or during promotional events, processing times may be slightly extended; we will notify you in such cases.
3. Shipping Methods and Carriers
We partner with reliable courier services to ensure your orders reach you safely and on time. Our primary shipping methods include:
- Standard Shipping: Delivered within 3-7 business days via trusted local couriers.
- Express Shipping: Available for selected areas with delivery within 1-3 business days at an additional cost.
Tracking information will be provided via email once your order has been dispatched.
4. Shipping Costs
- Shipping fees are calculated based on the weight, dimensions, and destination of your order.
- Some promotions or order values may qualify for free standard shipping — details will be displayed during checkout.
- Any applicable customs duties, import taxes, or fees for international shipments are the responsibility of the customer.
5. Packaging
- All products are securely packaged to prevent damage during transit, using quality materials and protective padding.
- We strive to use eco-friendly and minimal packaging wherever possible, balancing protection and sustainability.
6. Order Tracking
- Once your order is shipped, you will receive an email containing a tracking number and instructions on how to monitor your shipment.
- If you do not receive tracking details within 48 hours of payment confirmation, please contact us immediately.
7. Delivery Issues
- Please ensure the shipping address provided is complete and accurate. BYTECRATE is not responsible for delays or non-delivery caused by incorrect or incomplete addresses.
- If a package is returned due to failed delivery attempts, incorrect address, or refusal, additional shipping fees may apply for reshipment.
- In case of lost, stolen, or damaged shipments, please contact us within 7 days of the estimated delivery date. We will investigate and work towards a resolution in collaboration with the courier.
8. International Shipping
- International orders may be subject to customs clearance, duties, and taxes levied by the destination country. These charges are not included in the product price or shipping fees.
- Delivery times for international shipments may vary due to customs processing and local postal services.
9. Contact Us
For any questions or concerns regarding your order shipment, please contact:
BYTECRATE SDN. BHD.
Email: bytecrate.sb@gmail.com
Phone: +6017 3694 183
We appreciate your trust in BYTECRATE and strive to make your shopping and delivery experience seamless and satisfying.