Return Policy

At BYTECRATE SDN. BHD., we stand behind the quality of our products and aim to ensure a satisfying experience with every purchase. This Return Policy outlines your rights and responsibilities when requesting a return, exchange, or refund.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item is defective, damaged upon arrival, or significantly different from its description.
  • The return request is made within 7 days from the date of delivery.
  • The item is returned in its original condition, unused, unmodified, and with all original packaging, manuals, cables, and accessories intact.

Non-Returnable Items:

  • Products that show signs of wear or misuse.
  • Items without original packaging or missing accessories.
  • Downloadable software or digital licenses (if applicable).
  • Clearance or promotional sale items labeled as “Final Sale”.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us at bytecrate.sb@gmail.com or +6017 3694 183 with:
    • Your order number
    • A clear description of the issue
    • Photos or videos (if the product is damaged or defective)
  2. Our team will verify your claim and provide return instructions, including the return address.
  3. You must ship the item back within 5 working days after receiving return instructions.
  4. Once we receive and inspect the item, we will notify you of the approval or rejection of your return.

3. Return Shipping Costs

  • If the return is due to our error (e.g., wrong or defective item), BYTECRATE will cover the return shipping costs.
  • If the return is due to customer reasons (e.g., change of mind), the customer is responsible for return shipping fees.

We strongly recommend using a trackable shipping service and retaining proof of shipment. BYTECRATE is not liable for items lost during return transit.

4. Refunds

If your return is approved, the refund will be processed within 5–10 business days, depending on your original payment method. Refunds will be made to the original payment method only.

Please note:

  • Original shipping fees (if any) are non-refundable unless the return is due to our error.
  • In case of partial returns, only the cost of the returned item will be refunded.

5. Exchanges

We accept exchanges only for defective or damaged products. If you need an exchange, please contact us with your order number and issue details.

Once approved, we will ship a replacement item after we receive the returned unit.

6. Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, missing parts, or incorrect, contact us within 48 hours of delivery to ensure we can resolve the issue swiftly.

7. Warranty Claims

Some products may come with a manufacturer’s warranty. Please refer to the warranty card (if provided) or contact us to inquire about specific product warranties. Warranty coverage may vary depending on the brand.

8. Contact Information

If you have questions or concerns about returns or your order:

BYTECRATE SDN. BHD.
📧 Email: bytecrate.sb@gmail.com
📞 Phone: +6017 3694 183

We appreciate your support and will do our best to ensure your experience with BYTECRATE is smooth, fair, and satisfying.