At BYTECRATE SDN. BHD. (202501021214 / 1622627-T), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, contact us, or interact with us in any way. By using our website and services, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Full name
- Email address
- Phone number
- Shipping and billing addresses
- Payment details (processed via secure third-party payment gateways; we do not store card details)
- Order history
b. Technical Information
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on the site
- Referring site or links clicked
c. Marketing and Communication Preferences
- Your preferences regarding promotional communications
- Reviews or testimonials provided voluntarily
2. How We Use Your Information
We use your data for the following purposes:
- To process and fulfill your orders efficiently
- To provide customer support and respond to inquiries
- To improve our website’s functionality and user experience
- To personalize your shopping experience
- To send order confirmations, shipping notifications, and service updates
- To inform you of new products, promotions, and special offers (if you opt in)
- To comply with legal, regulatory, or security obligations
3. Data Sharing and Disclosure
BYTECRATE does not sell, rent, or trade your personal information to third parties. However, we may share your data with:
- Trusted service providers who help us operate the website and deliver services (e.g., payment processors, shipping providers, IT support)
- Legal or government authorities when required by law or to protect our legal rights
- Affiliated partners (only with your consent and for relevant collaborations)
All service providers are contractually obligated to handle your data securely and confidentially.
4. Data Security
We implement a variety of physical, technical, and administrative measures to protect your personal information, including:
- Secure Sockets Layer (SSL) encryption for data transmission
- Firewall and anti-malware tools
- Access restrictions to sensitive data
- Regular monitoring and updates of our systems
Despite these efforts, no online system can be 100% secure. We encourage users to maintain good cybersecurity hygiene (e.g., use strong passwords and avoid sharing personal info unnecessarily).
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. These technologies help us:
- Remember your preferences
- Understand user behavior and trends
- Analyze website performance
- Offer targeted advertisements (if consented)
You can control or disable cookies through your browser settings. However, some features may not function correctly without them.
6. Your Rights and Choices
You have the right to:
- Access and review the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Withdraw consent or request deletion of your data (where applicable)
- Opt out of marketing communications at any time via the “unsubscribe” link or by contacting us directly
Please note that certain information may be retained for legal or operational reasons (e.g., order history for warranty or tax purposes).
7. Third-Party Links
Our website may contain links to third-party websites. Once you leave our site, we are not responsible for the privacy practices or content of those external sites. Please review their respective privacy policies before sharing your information.
8. Children’s Privacy
Our services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from minors. If we become aware of such data being submitted, we will delete it promptly.
9. Changes to This Policy
We reserve the right to update this Privacy Policy from time to time. Any significant changes will be posted on this page with a revised “Effective Date.” We recommend reviewing this page periodically to stay informed about how we protect your data.
10. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:
BYTECRATE SDN. BHD.
Email: bytecrate.sb@gmail.com
Phone: +6017 3694 183